Shipping policy
Effective Date: 01/10/2024
At Lorenzi, we are committed to ensuring that your shopping experience is smooth and enjoyable. Here’s everything you need to know about our shipping policy.
1. Shipping Regions
We ship to all countries within Europe and offer international shipping for purchases outside of Europe. Please note that additional fees may apply for international orders.
2. Shipping Methods
We provide a range of shipping options to meet your needs. Shipping methods and their respective delivery times may vary based on your location.
3. Shipping Costs
- Within Europe: Shipping costs will be calculated at checkout based on the destination and order weight.
- International Orders: Additional fees may apply, and these will be displayed during checkout.
4. Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.
5. Delivery Time
Estimated delivery times range from 6 to 15 business days.
6. Tracking
Once your order has shipped, you will receive tracking information via email, allowing you to monitor your package's journey to your doorstep.
7. Customs and Duties
For purchases outside of Europe, please be aware that customs fees and import duties may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team within 14 days of the estimated delivery date. We will work with you to resolve the issue as quickly as possible.
9. Returns Policy
For information on returns, please refer to our Returns Policy page. If you have questions regarding returns or exchanges, feel free to reach out to our customer service team.
10. Contact Information
If you have any questions about shipping or need assistance, please contact us at:
Email: info@houseoflorenzi.com
Thank you for choosing Lorenzi! We look forward to delivering your fabulous accessories!